Return Policy
Jerxpress Offers a 7 days return
Orders for items that meet the requirements for return. Please Contact us via any
of our contact service/channels stated below, within that return time Limit,
and we ensure that your reason for return is resolve
Return Instructions
STEP 1:
Send a Complaint
Also include pictures
of the product that was delivered to info@jerxpress.com
as a means of evidence.
STEP 2:
Return after
Authorization
Once your claim is
validated, we will provide information on the most suitable means of getting
the item from you.
STEP 3:
Get Resolution
Upon our confirmation
of the receipt of the item by the Seller, Jerxpress will assist only by notifying
the Seller to resolve the matter as its sole responsibility without any further
obligation on Jerxpress.
STEP 4:
Your Decision
Your decision will be need in respect to your return order, to
be replaced or Fund your Wallet for another order.
Items not eligible for Returns
Products that have been altered from their original or opened by
an authorized personnel without permission.
Product with tampered or missing serial Universal Product Code
numbers (UPC).
Perishable goods cannot be returned except a valid reason is
raised at the point of delivery with affirmation from the dispatcher.
Products damaged due to misuse.
Products in beauty, health and personal care category.
Jewellery, innerwear, bed sheets, lingerie and socks.
Books and CDs
Frequently Asked Questions (FAQs)
How do I request to return an item?
Please call us on 09054219390
or send an email to info@Jerxpress.com. You can also chat us on Whatsapp (08091327971).
Can I return if my item is outside the warranty period?
No, only when you have
raised a return claim in the period of that 7days,
How do I return an item?
After your claim has
been validated (after sending a video clip or picture of the item delivered), a
return information will be sent to you.
Once retrieval is initiated, what happens next?
Our delivery agent
will call you to schedule a retrieval. There will be 1 time attempts made to
retrieve the item. If unsuccessful, you will be required to return via an
external logistics company around you.
Can my item be retrieved?
Yes. A retrieval can
be approved only for validated complaints of wrong, damaged, product standard
and incomplete items.
Can my warranty be voided?
Yes, a warranty is
voided once an item within the warranty period is opened or referred to a technician(s)
not affiliated to the manufacturer.
I initiated a return but have not gotten a response and its over
48 hours, what do I do?
Please contact us
Do I have to return the gift when I return a product?
Yes, any free gift
must also be returned.
How do I track my return status?
We will keep you
updated by email and SMS about the status of your return.
Once return of my package is done, how long will it take to be
refunded?
Depending on the
complaint, a refund would be made to your Jerxpress wallet immediately return
is confirmed or refund will be made after claim on defect is validated
Can I return my item after the stated returns timeline?
You will not be able
to return after 7 days but if it is faulty, it may be covered under warranty
and a return can be authorized for the item to be referred to the service
centre by an after-sales support team.
Why was my item redelivered to me instead of a refund?
Returned items will be
redelivered to you if we cannot validate your reason for returning it. For
example, a phone returned for not charging will be tested extensively and if
the claim is not validated, (phone charges properly) the item will be taken to
our closest store for you to pick up
How long do I have to request for return?
You can request a
return within 7 days for all eligible items if:
Note that for changed
mind, the return has to be authorized by the seller
When returning an
item, ensure all seals, tags and accessories are left intact and the item is in
its original packaging. If you have created a password on the device you wish
to return, please ensure it is removed, otherwise, your return will be invalid.
Requirements for Returns
REASONS
FOR RETURN |
DESCRIPTION |
TAGS/LABELS
ATTACHED |
ORIGINAL
PACKAGING |
COMPLETE
ACCESSORIES & FREE GIFTS |
NEW
CONDITION |
NOT
DAMAGED |
Changed mind request |
Product unused, (this applies to
products in fashion category only). |
|||||
Wrong Items |
Products delivered differently
from what was displayed on the website, the return will be authorized after
validation and once the item is returned, item cost and shipping fee will be
refunded. |
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Incomplete Item |
Product delivered is partial from
what was displayed on the website. A return will be authorized after
validation if the item cannot be completed. Once the item is returned, the
item cost and shipping fee will be refunded. |
|||||
Defective Items |
Product delivered has
manufacturers defects was delivered dead on arrival, return will be
authorized after validation. |
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Damaged (in transit) |
Product has visible damage, return
will be authorized after validation. Complaint must be laid within 24 hours. |
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Product Standard |
Product delivered not working up
to specification, cannot perform specified functions, return will be
authorized after validation. |